Privacy Policy
Thanks for stopping by to find out about our Privacy Policy.
This privacy policy is only relevant to Shop.cfhprint.com (The Shop). If you visit our other services or websites, please ensure you read their respective privacy policies.
We take the privacy of your personal data very seriously and we want you to know how we use any personal data you give us when you use this service.
We will always be transparent with your data and what we do with it. We will always comply with relevant laws and regulations when we store, collect and process your personal data. This policy also explains your rights as an individual in relation to the personal data we collect about you. By accessing this platform, you are confirming that you have read and understood this Privacy Policy, so please make sure you have read it properly.
We respect your right to privacy and we work hard to maintain your trust and confidence.
We are CFH Docmail Limited (company number 01716891) and our registered address is St Peter's Park, Wells Road, Radstock, Bath, Somerset, BA3 3UP. CFH Docmail is the data controller of any personal data it may collect unless we inform you otherwise.
The personal data we collect may include:
- Name
- Address (billing / shipping)
- Email address
When you order products or services from the platform.
We enter into a contract with you when you place an order through the platform.
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Purpose/Activity |
Type of data |
Lawful processing ground (including basis of legitimate interests) |
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To register as a user. |
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To process your order. |
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To market our products and services to you |
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To administer and protect our business and the shop including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data which may include the use of cookies. |
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To deliver relevant website content to you and measure or understand the effectiveness of the shop. |
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To use data analytics to improve our website, services, marketing, customer relationships and experiences. |
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To use non-essential cookies and similar |
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To distinguish between human and automated access to websites. |
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In order for us to provide our services to you, we may share your personal data with third party service providers. We work with these selected partners as we may not have the capabilities to provide those services ourselves. Whenever we do, we put appropriate safeguards in place and ensure that they only use the personal data in order to provide the services to us and for no other purposes.
For a list of the third parties, we share your personal data with when you place an order, please see the below list:
|
Organisation |
Purpose for sharing |
Legal basis |
Privacy policy |
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Infigo |
Web based print software solution for platform. |
Legitimate interest |
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Easypost |
Multi carrier platform for simplifying delivery/shipping management. |
Legitimate interest |
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Postcoder |
Autocompletion of addresses within the platform. |
Legitimate interest |
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Stripe |
Stripe is an online payment processing and credit card processing platform for businesses. |
Legitimate interest |
You have a number of rights relating to your personal data and what happens to it. They are listed below:
- The right to be informed - when we collect your data, we have to tell you what we are going to do with it, as set out in this Privacy Policy.
- The right of access - you have the right to contact us to request details of the information we hold about you.
- The right of rectification - You have the right to ask us to rectify information that we hold about you if this is inaccurate or incomplete.
- The right of erasure - This is also known as the right to be forgotten and gives you the right to request your information to be removed if there is no compelling reason for its continued processing.
- The right to restrict processing - this is the alternative to erasure and gives you the right to tell us to stop processing your data but allowing us to keep enough information about you to ensure that you’re wishes are respected in the future.
- The right of data portability - this gives you the right to ask the holder of your information to transfer that information to another business. This right would be most commonly used if you were switching banks, insurance companies, utility companies or mobile phone companies.
- The right to object - you have the right to object to the processing of your data for marketing purposes and profiling for marketing purposes. Your rights and freedoms override our interests.
- The rights related to automated decision-making including profiling - we do not use automated decision-making processes which would have a potentially damaging effect on the information we hold about you.
- Rights to withdraw consent at any time where relevant - you have the right to withdraw your consent to the processing of your information at any time and we must provide you with the information to do so at the time we collect your data and each time we contact you.
You can read more about your rights and the circumstances in which they apply in guidance from the U.K.’s Information Commissioner’s Office (ICO). You also have the right to complain about our use of personal data to the ICO. However, if you would like to speak to us in relation to any of your rights then please contact us at data.protection@cfh.com
Naturally, we take the security of your personal data very seriously. We have various strategies, controls, policies and measures to keep your data secure and keep these under review.
We only retain personal data for as long as is necessary for the purposes listed in this policy. This does mean that the retention periods will vary depending on the type of data and the reason we hold it in the first place.
We regularly review our retention periods taking into account the reasons for our processing and the lawful basis for doing so.
We do not use automated decision-making processes which would have a potentially damaging effect on the information we hold about you. But if we did, you have the right to obtain human intervention, express your point of view and obtain an explanation of the decision and challenge it.
Cookies are small files of letters and numbers stored on your browser or device that enable the cookie owner to recognise the device when it visits websites or uses online services. The website you visit may set cookies directly, known as first-party cookies, or may trigger cookies set by other
domain names, known as third-party cookies. While we may automatically use some cookies that are strictly necessary to provide the services you request or enable communications, we request your consent for all of our other cookie uses. We explain the cookies we use and why we use them within our cookies settings here:
Changes to this privacy policy
We may make changes or update this privacy policy from time to time. If we make significant changes, we will let you know but please check back here regularly to ensure that you are aware of the most up-to-date version.
Contact us
If you have any questions about this policy or your rights under it, please contact:
Emma Oatley, CFH Docmail Ltd Data Protection Officer, St Peter's Park, Wells Road, Radstock, Bath, Somerset, BA3 3UP.